This Agreement is by and between:
Grub Direct Ltd, a company registered in Scotland (No. SC740688) with its registered office at 5 South Charlotte Street, Edinburgh, EH2 4AN (“Company”, “Grub Direct”, “GD”, “us”, “we”, “our”), and
the Customer (“Customer”, “You”, “Your”).
Together, the Company and the Customer are referred to as the “Parties.”
These Website and App Terms and Conditions of Use (“Terms”) govern your use of our Website and App. By accessing and using our services, you agree to be bound by these Terms, any additional policies referenced herein, and all updates or revisions posted on the Website or App.
Should these Terms be amended, updated, or revised, we will post the changes on our Website and App and, if the changes are material, provide you with reasonable notice via email. Your continued use of the Website and App following any such changes constitutes your acceptance of the revised Terms.
Grub Direct Ltd provides a fast and efficient service that connects you with restaurants, takeaways, and other food service providers (“FSPs”). Through our Website and App, you can place orders directly with your chosen FSP for collection or delivery (“Order”).
Please note that Grub Direct acts solely as an intermediary. Your contract is directly with the food service provider upon confirmation of your Order. Electronic communication (via email or SMS) will be used for order confirmations and updates.
Your use of our Website, App, and associated services is entirely at your own risk. The services are provided “as is” and “as available” without any express or implied warranties. Grub Direct Ltd and its officers, employees, subcontractors, and agents shall not be liable for any direct, indirect, consequential, or punitive damages arising from your use of our services, including but not limited to:
These Terms do not affect your statutory rights as a consumer. Nothing in these Terms limits or excludes our liability for death, personal injury due to our negligence, or any other liability that cannot be excluded under applicable law.
You agree to indemnify and hold Grub Direct Ltd and its affiliates, agents, and business partners harmless from any claims, losses, damages, liabilities, or expenses (including reasonable legal fees) arising out of your use of our Website or App, any breach of these Terms, or violation of any applicable laws.
When placing an Order, please ensure that all details are correct. Any errors or queries should be addressed directly with the food service provider, as Grub Direct Ltd does not handle order modifications or inquiries post-confirmation. An Order is deemed accepted only once you receive a confirmation receipt from the FSP.
You are responsible for keeping your device secure and for all transactions made using your device.
For secure payment processing, we use Stripe. When you enter your credit or debit card details, your payment is processed and stored securely by Stripe. By using our payment system, you agree to Stripe's Terms of Service and Privacy Policy, which can be reviewed at https://stripe.com. Please refer to our Privacy Policy for further details on how your personal information is handled.
All content on our Website and App, including text, graphics, logos, images, and software, is the property of Grub Direct Ltd or its licensors and is protected by copyright and other intellectual property laws. You may not modify, reproduce, or distribute any content without our express written consent.
Our Website and App may contain links to third-party websites for your convenience. These links do not constitute an endorsement of their content, and Grub Direct Ltd is not responsible for the privacy practices or content of these external sites.
Content uploaded by users, including reviews and feedback, is subject to our Acceptable Use Policy. Grub Direct Ltd does not verify or endorse such content and is not liable for any information posted by third parties.
We reserve the right to suspend or terminate your access to our Website and App if you breach these Terms. Any provisions intended to survive termination shall continue in effect.
Any clauses that, by their nature, should survive termination of these Terms will remain in force.
These Terms, along with any additional policies referenced herein, constitute the entire agreement between you and Grub Direct Ltd regarding your use of our Website, App, and associated services.
Failure by Grub Direct Ltd to enforce any provision of these Terms shall not constitute a waiver of our right to enforce such provision in the future.
All content provided on the Website and App is for general information only. While we strive to ensure the accuracy of this content, we make no representations or warranties regarding its completeness or accuracy. We reserve the right to change or remove content at any time without notice.
We process your personal information in accordance with our Privacy Policy. By using our Website or App, you consent to such processing and warrant that all data you provide is accurate.
Links to external websites are provided for your convenience only. We are not responsible for the content or practices of these third-party sites.
27-02-2025